Bought without being present? You have 14 days from delivery to cancel, no reason needed. Contact us at info@belgraviarare.com or WhatsApp +44 7888 987 726. Return in original condition with packaging and certificates. Refund within 14 days of receiving the return. No restocking fees.
Return shipping is yours — use an insured, tracked service. Estimated cost: £45–£85 (UK), £120–£250 (EU/international), depending on item value and insurance requirements.
A Model Cancellation Form is provided in our Terms & Conditions (Appendix) and in your order confirmation email.
Viewed and paid for on premises? The 14-day right does not apply. A viewing followed by remote payment still counts as a distance purchase. Your statutory rights are preserved regardless.
Under the Consumer Rights Act 2015, you have 30 days to reject faulty or misdescribed goods for a full refund. After 30 days, you may request repair or replacement.
Proven inauthentic by a recognised service? Full refund on return, no time limit. This is separate from your statutory rights.
DHL Express, insured, signature required. Generally 1–3 business days.
DHL Express International, insured, signature required. 2–7 business days. Shipped DAP (Incoterms 2020) — buyer pays import duties and taxes. Shipped from London or Hong Kong depending on stock.
Prices quoted do not include import duties, destination VAT, or local taxes. These charges are determined by your country's customs authority and are payable by you on arrival. Rates vary significantly by destination and product classification. For purchases delivered within the UK, VAT is included where applicable. We cannot advise on tax obligations in your jurisdiction — please consult a local adviser if in doubt.
CITES-listed items need re-export permits for international delivery. Allow 8–12 weeks. Domestic UK and domestic Hong Kong sales of Appendix II species generally do not require export permits, though proof of legal acquisition is retained.
Hong Kong buyers of Appendix II specimens are responsible for obtaining Possession Licences under Cap. 586. We provide CITES documentation; licence application is the buyer's responsibility. This information is provided for general guidance and does not constitute legal advice.
We accept bank transfer (UK bank transfer, CHAPS, international wire), Visa, Mastercard, American Express, and selected digital wallets. We do not accept cash, cheques, or cryptocurrency. For credit card payments, Section 75 protection may apply to purchases between £100.01 and £30,000. Processing fees, where applicable, are disclosed before you confirm payment. International wire transfers may incur intermediary bank charges which are not within our control.